Visit our COLOP US Website:


Setup, manuals & FAQs

Get started with your COLOP e-mark go by downloading the app (available for iOS and Android). Once you have done this, watch one of our e-mark go set up videos to guide you through the installation process.

If you have any questions about your COLOP e-mark go, check our comprehensive FAQ database. You can search for the question by topic or just start typing your question or topic of interest. You can also download the complete COLOP e-mark go user manuals (available in several languages), Quick Setup Guide, Tips and Tricks Folder and more.

Customer Helpline - We're here to help

Already watched the set up videos, checked the manuals and browsed through our FAQs?

If you still can't find the answer to your question or resolve your issue, please get in touch with the customer care helpline in your country.

Monday to Thursday 8am-5pm, Friday 8am-12am


Czech Republic:
+420 702 163 126
Monday to Friday 8am-4pm


+33 1 49 56 04 50
Monday to Friday 9am-12pm and 2pm-4pm


Monday to Thursday 8am-5pm, Friday 8am-12am


Monday to Friday 9am-12pm; 2pm-5pm


Belgium, The Netherlands, Luxemburg:
Monday to Thursday 8am-5pm, Friday 8am-12am


+34 93 5067506
Monday to Thursday 9am-5pm, Friday 9am-2pm


+46 33 151111
Monday to Thursday 7:30am-4:30pm and Fridays 7:30am-3:15pm


Monday to Thursday 8am-5pm, Friday 8am-12am


United Kingdom:
Monday to Friday 9am–5pm


United States:
Royal Consumer Information Products, Inc.
+1 800 272 6229
Monday to Sunday 10:30 am – 7:30 pm EST


If your country is not listed here, contact us at