Visit our COLOP US Website: www.colop.com/us

Support

Setup, manuals & FAQs

Get started with your COLOP e-mark by downloading the app or software (available for iOS, Android or Windows desktop) for your e-mark or e-mark create. Once you have done this, watch one of our e-mark set up videos to guide you through the installation process.

If you have any questions about your COLOP e-mark, check our comprehensive FAQ database. You can search for the question by topic or just start typing your question or topic of interest. You can also download the complete COLOP e-mark user manuals (available in several languages), Quick Setup Guide and more.

Customer Helpline - We're here to help

Already watched the set up videos, checked the manuals and browsed through our FAQs?

If you still can't find the answer to your question or resolve your issue, please get in touch with the customer care helpline in your country.

Austria:
support.at@colop-emark.zendesk.com
Monday to Thursday 8am-5pm, Friday 8am-12am

 

Czech Republic:
obchod@colop.cz
+420 702 163 126
Monday to Friday 8am-4pm

 

France:
sav@colop.fr
+33 1 49 56 04 50
Monday to Friday 9am-12pm and 2pm-4pm

 

Germany:
support.de@colop-emark.zendesk.com
Monday to Thursday 8am-5pm, Friday 8am-12am

 

Italy: 
customercare@wigo.it
+39-02-58100705
Monday to Friday 9am-12pm; 2pm-5pm

 

Belgium, The Netherlands, Luxemburg:
support.nl@colop-emark.zendesk.com
Monday to Thursday 8am-5pm, Friday 8am-12am

 

Romania:
emark@colop.ro
+40-744683861
Monday to Friday 9am-5pm

 

Slovakia:
obchod@colop.cz
+421-944-367-677
Monday to Friday 8am-4pm

 

Spain:
info@colop.es
+34 93 5067506
Monday to Thursday 9am-5pm, Friday 9am-2pm

 

Sweden:
emarksupport@unigraphics.se
+46 33 151111
Monday to Thursday 7:30am-4:30pm and Fridays 7:30am-3:15pm

 

Switzerland:
support.ch@colop-emark.zendesk.com
Monday to Thursday 8am-5pm, Friday 8am-12am

 

United Kingdom:
support.uk@colop-emark.zendesk.com
Monday to Friday 9am–5pm

 

USA & Canada: 
emarksupport@coscoindustries.com
+1 800 296 8970

 

If your country is not listed here, contact us at support@colop-emark.zendesk.com